Reliability, Rates and Really Nice People to deal with are the key benefits Albert & Michael Heath Limited have enjoyed since they switched to Woodall Transport Group after losing a customer owing to poor service from their previous transport provider.
Established in 1966, Albert & Michael Heath Limited is a specialist importer and distributor of high quality ceramic wall and floor tiles and bathrooms. Based in Coventry A & M Heath stock well known brands such as Duravit and hold the local agency for Villeroy & Boch bathrooms. They carry a vast amount of stock, enabling them to offer a wide selection of products available for immediate despatch.
A & M Heath’s Distribution Manager is Paul Hand. Paul has worked for the business for nearly 25 years and knows the business inside-out. On a day to day basis Paul is responsible for managing stock, customer orders and ensuring products get to their customers on time and in good condition.
A & M Heath is very loyal to their suppliers and always strives to work with them when problems arise. However, after being let down over a period of time by their previous transport provider with issues such as deliveries not arriving and pricing issues on invoices and then losing a valuable customer account, it was time for a change.
Paul Hand was contacted by Jodie Hobbs, Business Development Manager at Woodall Transport Group. He was aware of other transport providers but agreed to meet Jodie, and was impressed! Jodie explained that what Woodalls offer is fantastic customer service, and they are not just another haulage company; Woodalls is different.
“I was impressed by what Woodalls had to offer in terms of customer service and their rates were a lot keener than our previous haulier. The change to Woodalls was easy. We order via email which suits us, we have the order confirmed, its picked up and delivered. There was a problem with our second delivery with Woodalls but it was rectified straight away and we have had no negative comments from any of our customers since we started using them. Brian is the Woodalls driver we usually have; he is a really nice guy. People buy from people and we find Woodalls reliable, we always get a call back, they are switched on and are nice people to deal with.” Paul Hand, Distribution Manager, A & M Heath
Contact A & M Heath on 02476 705 300