Our Customer Service

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Our Vision

Woodall Group is striving to create intelligent logistics solutions that deliver the industry leading customer experience. We want our team to be involved in the growth of our business and to be regarded as one of the best employers in the logistics sector.

Our Mission

We take great care of our clients and their logistics requirements. We work as part of our clients’ own team and we do all that it takes to ensure their goods are handled accurately and with care and that they arrive safely and on time at their destination. We deliver our intelligent logistics solutions through exceptional customer service, modern technology and continual investment in our people and assets.

Woodall Group has decades of experience in providing every aspect of intelligent logistics solutions for major household names and businesses in every industry sector, business to business and business to consumer. Some of our clients outsource their logistics operations to us including their customer service department, warehousing, stock management, reverse logistics and home delivery that can be as specific as direct to a room of their customer’s choice.

At Woodall Group we work with large industrial organisations and distributors of high value goods consumer goods. We provide logistics services to brands where the storage, inventory management and transportation of their products is time critical.

For our clients our expertise means that we understand the complexities you have on a daily basis and can often anticipate where problems could arise and propose alternatives that you may not have thought were possible. Our aim is to work in partnership with our clients, to understand their customers’ requirements, the nature of their products and seek solutions that provide efficiencies in the supply chain.

Our IT and logistics systems enable us to respond quickly and effectively to our clients requirements and offer online booking and management reporting.